![]() ![]() ![]() In your review you are clearly un-happy about your early check in and have painted a very un-true picture to people reading. We are are family run guest house and try and provide a friendly and professional service to all of our guests. This industry can be very challenging and very demanding, we meet and greet many people from all over the world. You responded via e-mail stating that you had actually left money in the guest lounge. We forwarded a polite note to your next accommodation asking whether you may have forgotten to pay for your drinks and could you possibly contact us (this was not in anyway a nasty note). We have never had any issues with our honesty bar, where we ask people to pay on departure. 3pm) You advised that you were going to Vindolanda and that you were happy with this situation. This was explained to you and we advised that we would be able to check you in on our return (approx. You did not telephone in advance and unfortunately we were unable to accept you as we were leaving the property to go shopping. Out of courtesy we ask people to telephone in advance to see if this is possible. Check in is between 4pm and 7pm however where possible we will check people in outside of these times. The facts are that you arrived with us at 12.30pm. This is an untrue, spiteful, malicious and quite frankly an absurd review. The food was wonderful and the people were terrific! More Show less I told them that I had left the money by the "honesty bar." Here's my suggestion: walk down the road and stay at "The Twice Brewed Inn." We had dinner there and they were so kind and gracious. After checking into our new inn the next evening, I received a nasty note from Vallum Lodge implying I had taken the items without payment. I purchased some items and left 20 pounds for payment which was much more than the items cost. They had what they called, "an honesty bar" with drinks, chips, etc. We had brought our own small bottles of wine because we knew they were a B&B and didn't serve an evening meal. So, we were left outside to try and figure out what to do in a village of 3 buildings. Instead, we were met by a woman coming out the side door saying it was not time to check in because they had things to do. ![]() We rang the bell and no one came to the door. Each location has been most charming, unique and the hosts have been so welcoming! We have delighted in each night! That is until we arrived at the Vallum Lodge. We are hiking the Pennine Way and each night for the past 16 nights we have stayed in a different B & B. ![]()
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